2Steps

2Steps Ahead. Zero Surprises.

Know your critical apps work around the clock.

2Steps replays real user workflows across Citrix, VDI, web, and desktop apps, catching failures before they impact users.

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Trusted by leading businesses and government organisations

Queensland Govt Telstra NSW Transport Bridgestone Brisbane City Council MyState Bank Epworth Citrix Government of Netherlands RST BOQ UniSuper Edenor NSW Health Ray White

What is 2Steps?

A robot user that runs your most important workflows around the clock, including inside Citrix and desktop apps nothing else can reach, so you know what broke, and where, before your users call.

  1. 01

    2Steps signs in the way a real user does, including MFA and SSO.

  2. 02

    Search, open a record, submit a form. Test the same workflow your users rely on.

  3. 03

    Check that the right screen appears and the expected data is there.

  4. 04

    Repeat the workflow automatically on the schedule you choose, day and night.

  5. 05

    If a step fails or slows down, your team gets notified before users report it.

MyState Bank Customer story
Detects issues within 5 minutes
MyState replaced manual error reporting with automated 2Steps alerts, catching website outages and traffic problems - often before a customer notices.
Andrew Rice · Sr. Manager, Customer Facing Digital Solutions, MyState

The monitoring layer your existing tools can't reach.

Your infrastructure tools know the server is up. They have no idea whether users can log in, open a Citrix session, or complete a transaction. 2Steps records the exact steps your users take and runs them on a continuous loop - with video proof of every result.

Visual test builder

Visual test builder

A simple visual interface that allows anyone to design tests without coding. Navigate applications like a real user and create test steps as you go.

MFA & 2FA testing

MFA & 2FA testing

Test complex user journeys with multiple authentication layers. Simulate full end-to-end monitoring including multi-factor authentication scenarios.

Video replays

Video replays

Visually review user journeys to see exactly how interactions unfolded. From failed logins to slow transactions - see the exact problem as it happened.

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It doesn't just watch the workflow. It can run it.

The same technology that logs into Citrix, VDI, and legacy apps to test a workflow can run that workflow for real - generating reports, moving files, and completing recurring tasks on a schedule, unattended.

This is work AI agents and browser-based bots can't take on, because there's no API or DOM inside a Citrix session for them to read. 2Steps sees the screen the way a person does, so it can operate exactly there.

See business process automation
Real customer example
Automated every 20 min
A multinational mining company's environmental compliance report, generated and filed automatically
Zero manual effort
The staff member who used to run it by hand now spends that time elsewhere

Works wherever your users work.

Citrix, VDI, Windows apps, cloud desktops, mobile - 2Steps monitors the full user journey across every environment, including the ones your existing monitoring tools can't reach.

Citrix & VDI

The only monitoring tool that can see inside Citrix sessions. Validate full user workflows with visual comparison and video proof.

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Windows Applications

Proactive monitoring for legacy Windows apps that have never had coverage. Interact with the GUI just like a real user would.

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Splunk Integration

Monitor synthetic user journeys in Splunk, with test results and video replays sent directly to your dashboards.

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Azure Virtual Desktop

Real-time monitoring of AVD environments with instant performance alerts and full video replay of user experiences.

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Amazon Workspaces

Code-free testing of Amazon Workspaces with multi-location monitoring and instant degradation alerts.

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Mobile (iOS & Android)

Simulate real user actions on iOS and Android without SDK integration. Detect failures before they impact your users.

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Traditional tools test code. 2Steps tests the business.

APM and Selenium-based tools monitor infrastructure. They can't log into Citrix, beat MFA, or validate what a user actually sees. 2Steps fills that gap - built for the vendor-supplied systems you depend on but can't add code to, patch, or fix on someone else's timeline.

Visual, not code-based

2Steps sees the screen the way your users do - pixels, windows, and clicks - so it works across any app, any environment, and any authentication method. No Selenium scripts. No developer dependency.

Built for the people who own uptime

No scripting required. Operations, service delivery, and IT teams can build and maintain tests themselves - no developer needed, no weeks of setup, no test rewrites when the UI changes.

Tests the whole journey

Browser, desktop, VDI, Citrix, legacy apps, mobile - end to end, the way users actually experience it. Not just one layer of the stack, but every step from login to transaction completion.

Handles MFA, SSO, and conditional access

2Steps interacts with authentication exactly like a real user - entering credentials, completing MFA challenges - so your most secured and business-critical journeys stay continuously monitored.

What our customers are saying

Energy
“We were amazed at getting value from 2Steps so rapidly. The implementation was fast and it was easy to use without any previous expertise in building user transactions.”
Edenor
Insurance
“The 2Steps team are world class professionals. I'm very happy to have them as partners for years to come.”
Anh Nguyen Service Delivery Manager, Allianz North America
Technology
“Three letters – OMG! 2Steps is something Splunk absolutely should have as part of our portfolio. I'd LOVE to incorporate this into every one of my client presentations.”
Wiley Vasquez Leadership Advisor – IT Markets, Splunk
Insurance
“2Steps are not only offering an exceptional product, their expertise in Splunk, professional services and attention to detail are the best as well.”
Anh Nguyen Service Delivery Manager, Allianz North America
Government
“We chose to work with 2Steps due to its tight integration with Splunk and flexibility to work with a variety of platforms.”
Ravi Teja J Splunk Consultant, Transport NSW
Technology
“2Steps is a Citrix Ready Partner providing valuable synthetic monitoring capabilities for applications being accessed via Citrix.”
John Panagulias Director, Citrix Ready

Frequently Asked Questions

Common questions from organisations considering 2Steps. Reach out if you need more information.

What exactly does 2Steps do?
2Steps is a "robot user" that logs into your applications and repeats your most important workflows - the way a real person would - on a schedule, 24/7. If a step fails or slows down, your team is alerted immediately, with video of exactly what happened.
What is "synthetic monitoring"?
It's the general term for testing software by simulating real user actions on a recurring schedule, rather than waiting for an actual user to hit a problem. 2Steps is a synthetic monitoring tool built to reach places most others can't - Citrix, virtual desktops, and legacy Windows apps, not just websites.
Is 2Steps easy to deploy?
Yes. Once you've set up an account, 2Steps can be deployed on your system in around 3 hours.
How does 2Steps pricing work? How much does it cost?
2Steps is sold as an annual subscription, priced on the number of user journeys you monitor, so you only pay for what you use. Subscriptions start from AUD $15,000 per year and scale with the number of journeys monitored - contact us for a quote based on your environment.
Do I get ongoing technical support?
Yes. Along with upfront training, our technical team is available to answer any questions you may have.
Is my company data secure? Where does it live?
2Steps is deployed on-premises inside your own environment. Test credentials, results, and video replays all stay on your systems and remain your property at all times - nothing is hosted in a 2Steps-run cloud.
Is 2Steps SOC 2 or ISO 27001 certified?
2Steps' security model is architectural rather than certification-based: because the platform runs on-premises inside your network, your data never leaves your environment or passes through a 2Steps-hosted cloud. We regularly work through security questionnaires with health, government, and financial services customers - contact us for our security documentation.
Does 2Steps integrate with our stack?
Yes. 2Steps streams test results, alerts, and video replays natively into Splunk over the HTTP Event Collector, and into ServiceNow or BMC Helix for CMDB-driven monitoring, with alerts routed to Slack, Microsoft Teams, PagerDuty, or email. A full REST API also lets you pull results and replay links into any other tool - Grafana, Dynatrace, or an internal dashboard - via API or webhook. See all features.
How does 2Steps compare to ControlUp, Login Enterprise, or Goliath?
They're built for a different job. ControlUp and Goliath focus on endpoint and infrastructure telemetry - CPU, session, and protocol-level metrics - while Login Enterprise focuses on load and capacity testing for VDI. 2Steps logs in and completes the actual multi-step business workflow - inside Citrix, VDI, web, mobile, or legacy apps - with full video proof of every run, and can even run the workflow for real as business process automation. See the full comparison.
Is 2Steps a safe long-term vendor to build on?
2Steps is used in production today by government and enterprise organisations including Queensland Government, Transport for NSW, NSW Health, the Government of the Netherlands, Telstra, Allianz, UniSuper, and Bank of Queensland, and is a certified Citrix Ready partner.
What results do customers get?
Customers typically see three things: faster detection, lower cost, and less manual work. 2Steps detects and alerts on failures in an average of 30 seconds, so teams find out about outages and degraded journeys before customers start calling. Because tests are built visually rather than coded, customers report up to 92% lower cost than building and maintaining equivalent tests by hand. Teams also use 2Steps to automate repetitive manual processes - routine checks and reports that once took staff hours now run unattended on a schedule.

See what your monitoring is missing

Traditional monitoring tells you the servers are running. 2Steps tells you whether users can actually log in, open a record, and complete a transaction.

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