Customer experience is now a key differentiator for top organisations, and automation gives brands more time to focus on high priority initiatives.
2 Steps is a groundbreaking capability that enables organisations to automate customer interaction with applications.
2 Steps delivers valuable insight into how product changes affect customer experience for development teams, product managers and IT operations.
Setting up automation is fast and simple.
Use the application as a user normally would and watch 2 Steps do the rest.
It is mind-blowingly easy.
Our patented automation capability lets 2 Steps work with any platform, from mobile to mainframe and everything in between.
Applications with 2 factor authentication can also be automated using 2 Steps.
Have you tried explaining platform issues to people outside of development, operations or security?
You’ve probably heard “In English, please”
How do you solve that? What if you could replay the platform issue on demand?
Show instead of tell with 2 Steps.
From the beginning we saw the power of delivering an experience automation capability for Splunk customers.
Organisations prefer one pane of glass when viewing critical business metrics. 2 Steps delivers data and video replays directly into the Splunk dashboard.
IT Operations require one incident management platform. 2 Steps integrates into your platform of choice (VictorOps, xMatters, ServiceNow, PagerDuty).
Connect 2 Steps experience data to other data assets in Splunk and let IT teams grasp the root cause of issues fast and reduce MTTR (Mean Time To Resolution).
Automate customer journeys in minutes. Deliver exceptional customer experience.
Make speed and reliability your competitive advantage.
Communicate easily with all stakeholders and see what users are experiencing.
2 Steps data and video replays delivered straight into your Splunk dashboards and alerts sent to your incident management platform of choice (xMatters, PagerDuty, VictorOps, ServiceNow).
Deploy quickly with no coding required. Simply point, click and run.
Move towards an AI Ops environment by correlating 2 Steps data with Splunk data assets.
2 Steps gives total flexibility, working with all mobile devices (iOS, Android), application types (Mobile, Web, Windows) and browser types (Chrome, Firefox, Internet Explorer).
Deploy 2 Steps with Splunk on-premise or Splunk Cloud.