How a state police force tests that frontline systems work, not just connect
A state police force relies on desktop transactions and applications used directly by frontline officers: dispatch data, entity search, operational records, and accessing intelligence holdings. A failure in any of these can directly affect frontline work.
Results at a glance
- tests over 2 years
- 680k
- failures recorded in body camera and other critical frontline applications
- 84
The problem
Uptime dashboards can confirm a server is reachable without confirming an officer can actually complete an entity search, access intelligence holdings, or pull up body camera footage when it matters.
What 2Steps tested
Real desktop transactions, including entity search workflows and accessing body camera footage.
Body camera workflow testing, run on a schedule to detect failures before officers are impacted.
How it worked
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1
Identify critical workflows
The specific desktop transactions frontline officers depend on were mapped and prioritised.
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2
Script and validate
Each workflow was built as a test replicating the real steps an officer takes.
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3
Monitor continuously
Tests run on an ongoing schedule, with failures investigated as part of regular service reviews.
The result
Across 680,000 tests over two years, 2Steps recorded 84 failures in body camera and other critical frontline applications, surfacing issues uptime monitoring wouldn't necessarily show. The force can now identify and investigate disruptions to essential applications and services.
What's next
Continued monitoring across the existing workflow set, with regular service reviews.
See it working in your own environment.
Book a 15-minute walkthrough and we'll show you 2Steps testing a real workflow, with video proof of every run.